Update

[charmian]

Regarding this comment which I linked in an earlier post.

The person who made the comment has responded, explaining their remarks, in a comment to that post.

To summarize it, the person says that they heard from a volunteer that the volunteer looked up someone's history of support requests in the course of investigating a support request that the user did not feel was adequately dealt with. However, this does not seem to me to necessarily indicate any kind of abuse of power.

Also, to reiterate something: all public posts (unless I make it technically impossible to do so, like turning off comments) are open to comments from anyone (that is, unless you're a spammer/leaving OT/inappropriate comments).

Comments

[pne]

a) you are the person who opened it, logged in

For requests submitted via the web page, this is easy to determine. For requests submitted via email, as far as I know you are allowed to see it if the email address the request came from is the same as the currently validated address of the account that's trying to view the request.

(I ran into this when I couldn't see requests I had sent to support@ [especially support review requests] because I was sending them from pne@lj; once someone told me - or I found out somehow - about the email matching, I submitted them from my validated email address instead, and then I could see them while logged in as pne even without the security code. I presume I would have been able to see them while logged in as another account of mine, too, if that account also had the same, validated, email address.)