Well, I don't know; is a plus account really that lucrative compared to a paid account? Unless the journal has really high traffic, I would suspect not. I wonder if the Plus accounts are profitable in and of themselves. (in terms of ad revenue-costs of supporting Plus account).
Yeah, although for this, I don't think there's really anything to do but to send a canned response in Support.
I think it's really exacerbated by all of the Frank and Meme stuff. If people saw only a few comments about notifications, and the staff responding to those, when they looked at the comments section, they might not want to comment again. But when they see a sea of comments not related to the problem, they might feel more of a desire to comment.
I don't think people are expecting that Paid users get more Support services than non-paid users, though?
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mmmag
no subject
Date: 2011-03-11 01:42 am (UTC)Yeah, although for this, I don't think there's really anything to do but to send a canned response in Support.
I think it's really exacerbated by all of the Frank and Meme stuff. If people saw only a few comments about notifications, and the staff responding to those, when they looked at the comments section, they might not want to comment again. But when they see a sea of comments not related to the problem, they might feel more of a desire to comment.
I don't think people are expecting that Paid users get more Support services than non-paid users, though?
http://www.livejournal.com/support/help.bml I guess you could look here to see?