LJ communications improves?
Friday, January 8th, 2010 03:13 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
charmianhttp://news.livejournal.com/120988.html
Hmm, LJ steps up their communication a bit by acknowledging user dissatisfaction on such issues as the Best Buy ads, the lack of the Give More promotion, and the lack of A La Carte userpics. It seems that they have made the break-through discovery that transparency works well. I don't know... as good as this change is, isn't it kind of basic that in communication with customers or heck, anyone, it is beneficial to repeat their complaints back to them to confirm that you have heard the complaint? I really think the A La Carte userpics issue could have been handled better by explaining this months ago. It costs LJ nothing to explain the issue as they did in this post.
Anyway, the other strange thing are the comments by a user called davidnewhall, whose name resembles that of an LJ staffer, but whose account is a plus account with a theoretically impossible creation date. He certainly speaks as though he is a staff member (although, not in IMHO a very optimal way for an employee to speak to customers), but doesn't have that official icon. I think this simply adds to confusion, especially if the staffer does not identify themselves clearly as a staffer.
UPDATE: http://news.livejournal.com/120988.html?thread=80611484#t80611484
The manager of operations has explained the matter and apologized for the comments. It seems that this was a test account of a systems operations person.
Hmm, LJ steps up their communication a bit by acknowledging user dissatisfaction on such issues as the Best Buy ads, the lack of the Give More promotion, and the lack of A La Carte userpics. It seems that they have made the break-through discovery that transparency works well. I don't know... as good as this change is, isn't it kind of basic that in communication with customers or heck, anyone, it is beneficial to repeat their complaints back to them to confirm that you have heard the complaint? I really think the A La Carte userpics issue could have been handled better by explaining this months ago. It costs LJ nothing to explain the issue as they did in this post.
Anyway, the other strange thing are the comments by a user called davidnewhall, whose name resembles that of an LJ staffer, but whose account is a plus account with a theoretically impossible creation date. He certainly speaks as though he is a staff member (although, not in IMHO a very optimal way for an employee to speak to customers), but doesn't have that official icon. I think this simply adds to confusion, especially if the staffer does not identify themselves clearly as a staffer.
UPDATE: http://news.livejournal.com/120988.html?thread=80611484#t80611484
The manager of operations has explained the matter and apologized for the comments. It seems that this was a test account of a systems operations person.
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Date: 2010-01-09 03:42 am (UTC)There did seem to be some confusion about how to use the patch though. Not sure what this is all about, as I don't even know what logjam is.
I simply don't know what he's trying to accomplish there, as the other person seems to be doing fine w/o his help.
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Date: 2010-01-09 05:27 am (UTC)Logjam is an LJ client.
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Date: 2010-01-09 09:54 am (UTC)However though, it's not really good that there's this carnival atmosphere in news, IMHO. Since it's something that new users see, and for many users, it's their only way of seeing what the staff do etc, it's not really good that it's become a free for all with few standards, IMHO. However, it would probably be an uphill battle to change the institutional culture at this point.
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Date: 2010-01-09 09:24 pm (UTC)Abe was one of the technically competent talkative types, and I never understood the fuss over the comment he made anyway, it was actually funny and wasn't offensive unless you're actively looking to be offended by everything.
This Newhall guy, however, needs to be hit by a diplomacy cluestick.
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