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LJ communications improves?
Friday, January 8th, 2010 03:13 pmhttp://news.livejournal.com/120988.html
Hmm, LJ steps up their communication a bit by acknowledging user dissatisfaction on such issues as the Best Buy ads, the lack of the Give More promotion, and the lack of A La Carte userpics. It seems that they have made the break-through discovery that transparency works well. I don't know... as good as this change is, isn't it kind of basic that in communication with customers or heck, anyone, it is beneficial to repeat their complaints back to them to confirm that you have heard the complaint? I really think the A La Carte userpics issue could have been handled better by explaining this months ago. It costs LJ nothing to explain the issue as they did in this post.
Anyway, the other strange thing are the comments by a user called davidnewhall, whose name resembles that of an LJ staffer, but whose account is a plus account with a theoretically impossible creation date. He certainly speaks as though he is a staff member (although, not in IMHO a very optimal way for an employee to speak to customers), but doesn't have that official icon. I think this simply adds to confusion, especially if the staffer does not identify themselves clearly as a staffer.
UPDATE: http://news.livejournal.com/120988.html?thread=80611484#t80611484
The manager of operations has explained the matter and apologized for the comments. It seems that this was a test account of a systems operations person.
Hmm, LJ steps up their communication a bit by acknowledging user dissatisfaction on such issues as the Best Buy ads, the lack of the Give More promotion, and the lack of A La Carte userpics. It seems that they have made the break-through discovery that transparency works well. I don't know... as good as this change is, isn't it kind of basic that in communication with customers or heck, anyone, it is beneficial to repeat their complaints back to them to confirm that you have heard the complaint? I really think the A La Carte userpics issue could have been handled better by explaining this months ago. It costs LJ nothing to explain the issue as they did in this post.
Anyway, the other strange thing are the comments by a user called davidnewhall, whose name resembles that of an LJ staffer, but whose account is a plus account with a theoretically impossible creation date. He certainly speaks as though he is a staff member (although, not in IMHO a very optimal way for an employee to speak to customers), but doesn't have that official icon. I think this simply adds to confusion, especially if the staffer does not identify themselves clearly as a staffer.
UPDATE: http://news.livejournal.com/120988.html?thread=80611484#t80611484
The manager of operations has explained the matter and apologized for the comments. It seems that this was a test account of a systems operations person.
