Somewhat refreshing to my cynical side that Kyle doesn't really know much more than senior support actually. (I didn't specifically know that the fixes to the Best Buy ad included stuff that should address netbook issues, but had I asked I believe I would have been told.) And he has to ask about everything where Support a) gets told, b) Senior Support has access to the volunteer-safe side of the bug tracking system, and can c) file our own bugs if need be. I can't think of a thing he asked about that Support and staff haven't been aware of as a problem, and I was around for the "All right, let's do a Search Issues Roundup" allcall.

However, he doesn't have to do the work necessary to be and remain Support/senior support, and he doesn't have to worry about sorting through what he says to make sure that any sensitive, internal-only information does not come out (I am not subject to an NDA in my position, but I also am exposed to information that is moderately sensitive and expected to not let that migrate), and it's sort of his job to make official-sounding announcements about what LJ is up to (Support is discouraged from sounding too official about LJ issues and activities when they're not authorized to be speaking for LJ; I skirt the line as it is).

On the whole, I'm happy to be head of Suggestions and not the user rep (which I was considering running for the first year). I feel more useful and like I have more access, and on my terms.